Iowa Consortium for
Why measure client satisfaction?
For more information or to discuss your needs contact us.
1Carlson, M. J., & Gabriel, R. M. (2001). Patient satisfaction, use of services, and one-year outcomes in publicly funded substance abuse treatment. Psychiatric Services, 52(9), 1230-1236.
2Zhang, Z., Gerstein, D. R., & Friedmann, P. D. (2008). Patient Satisfaction and Sustained Outcomes of Drug Abuse Treatment. Journal of Health Psychology, 13(3), 388-400. doi:10.1177/1359105307088142