Client Satisfaction

Why measure client satisfaction?

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1Carlson, M. J., & Gabriel, R. M. (2001). Patient satisfaction, use of services, and one-year outcomes in publicly funded substance abuse treatment. Psychiatric Services, 52(9), 1230-1236.
2Zhang, Z., Gerstein, D. R., & Friedmann, P. D. (2008). Patient Satisfaction and Sustained Outcomes of Drug Abuse Treatment. Journal of Health Psychology, 13(3), 388-400. doi:10.1177/1359105307088142